Privacy Policy
Last updated: 15th January 2026
Data Controller Information
This privacy policy explains how directflowprois AG ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services. We are the data controller responsible for your personal data.
Data Controller: directflowprois AG
Address: Rathausplatz 61, 8002 Graz, Styria, Austria
Registration Number: FN148596a
VAT Number: ATU14289637
Data Collection
We collect personal data that you voluntarily provide to us and information that is automatically collected when you visit our website. The data we collect includes contact information such as your name, email address, phone number, and company details when you submit enquiries through our contact forms. We also collect technical information including your IP address, browser type, device information, and website usage patterns through cookies and analytics tools. Additionally, we may collect business information relevant to our analysis services, such as your industry, current platform usage, and specific business requirements when you engage our services.
How We Use Your Information
We use the personal data we collect for several specific purposes related to our business operations. We use your contact information to respond to your enquiries, provide requested information about our services, and communicate with you about our analysis offerings. The technical data helps us improve our website functionality, analyse usage patterns, and enhance user experience. When you engage our services, we use your business information to provide customised platform analysis and recommendations tailored to your specific requirements. We may also use your data to send you relevant industry insights and updates about our services, though you can opt out of marketing communications at any time.
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data based on several legal grounds. When you contact us or request our services, we process your data based on legitimate interest in responding to enquiries and providing business services. For contractual services, we process data as necessary for the performance of our consulting agreements. Where required, we obtain your explicit consent for marketing communications and certain types of data processing. We may also process data to comply with legal obligations or to protect vital interests.
Cookies and Tracking Technologies
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and providing our services, such as hosting providers, email services, and analytics platforms. These providers are contractually obligated to protect your data and use it only for the specific services they provide to us. We may also disclose your information if required by law, to protect our rights, or in connection with a business transfer or merger.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact enquiry data is typically retained for up to two years to maintain communication records and follow up on potential business relationships. Client data related to our analysis services is retained for the duration of our business relationship and up to seven years thereafter for legal and business purposes. Website analytics data is retained according to our analytics provider's standard retention periods. You can request deletion of your data at any time, subject to legal requirements.
Your Rights
Under GDPR, you have several rights regarding your personal data. You have the right to access your personal data and receive a copy of the information we hold about you. You can request correction of any inaccurate or incomplete data. You may request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. You have the right to restrict or object to certain types of processing, and the right to data portability in some situations. You also have the right to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the information provided below.
International Data Transfers
As we are based in Austria (EU), your data is primarily processed within the European Economic Area (EEA). When we use third-party services that may transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure hosting, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Contact Information
If you have questions about this privacy policy, wish to exercise your data protection rights, or need to contact us about your personal data, please reach out to us. You can contact us by email at privacy@directflowprois.pro, by phone at +43 3161998551, or by post at directflowprois AG, Rathausplatz 61, 8002 Graz, Styria, Austria. We aim to respond to all enquiries within 30 days.
Complaints
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Austrian data protection authority (Datenschutzbehörde) or the supervisory authority in your EU member state.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you by posting the updated policy on our website with a new "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.